Your Account Manager will agree a roadmap of activity with you, prioritising work which will have the most impact each month. These plans, however, can be flexible, and we can amend the proposed work if different needs arise.

No problem - we can agree to additional hours, as long as we have capacity in the team to do so.

A maximum of 5 hours can be carried over each month. These hours do not accrue and will be lost if not used the following month.

Brands are all different - and so are their websites. We design and develop your site based on data and best practice, but once it launches, we can start to see how real visitors behave and interact with your site. This allows us to further optimise and improve the conversion rate to increase revenue and sales - a website needs to keep moving to stay ahead of the competition. There is also the opportunity to explore phase 2, post-launch work, to continually evolve and improve your ecommerce performance.

Our Support service is based on an initial period of 3 months, after which it will continue on a monthly basis. Agreements can be cancelled at any point after the initial period, with 90 days’ notice.

To ensure the success of your Shopify website, ongoing maintenance of its performance and health is really important. This involves updating the site and resolving any issues that arise. With Radiant as your ecommerce partner, we can identify and deal with minor issues before they escalate and damage your online business. For example, in the past, Shopify’s native filtering was suboptimal, so lots of merchants installed apps to improve the functionality. Shopify subsequently made native filtering much better, so we supported clients on our Ongoing Success service by flagging this change, identifying and removing the apps. This eliminated code bloat which was impacting site speed. Similarly, the Shopify checkout is going through an overhaul. Upcoming changes will need developer support, which is where we will step in. Having a clean, fast, and secure Shopify store will encourage visitors to purchase from you. Regularly monitoring your website’s behaviour and following a maintenance plan (a list of elements within your Shopify store that require regular attention, updating or optimisation) are key aspects of running your business.