Open Role
Account Manager
We are a Shopify Plus agency based in the UK, and we’re looking for a Digital Account Manager to join our team. This is a hybrid role, with the flexibility to work remotely and/or from our Birmingham or Leeds office, depending on your location.
Our number one value is delivering exceptional service, and we are looking for someone who shares that value and can build meaningful and long-term relationships with our clients.
We are a small but growing agency and are looking for somebody who thrives in that environment, working with our clients on an ongoing basis to help them achieve their eCommerce goals.
This is an exciting opportunity for an experienced Account Manager to make a real impact - both for our clients and within our team.
What you'll be doing
Building strong, meaningful relationships with a diverse range of D2C clients – primarily in skincare and beauty, but also across other sectors such as esports, fashion, and lifestyle.
Acting as the day-to-day point of contact for your clients, ensuring their needs are heard, understood, and met with clarity and care.
Growing the value of your client portfolio by identifying new opportunities and areas for strategic impact.
Providing eCommerce consultancy and strategic recommendations tailored to each client’s goals and business stage.
Working closely with our internal teams - Design, Development, QA - to deliver exceptional, conversion-led work.
Regularly reporting on performance and progress, clearly demonstrating ROI and outcomes to clients.
Keeping up to date with Shopify updates, industry trends, and broader eCommerce developments, and using your insights to make proactive, value-driven suggestions.
Managing project timelines and scopes, proactively prioritising tasks, aligning client expectations, and swiftly flagging and resolving risks or blockers with the team.
Contributing to a positive team culture, participating in standups and knowledge-sharing sessions to help shape how we work.
What we're looking for
A high level of initiative and emotional intelligence, with the confidence to take ownership.
Exceptional communication skills, both written and verbal - comfortable liaising with a wide range of clients.
A genuine passion for eCommerce, particularly within our focus areas: skincare, fashion, and lifestyle.
A strategic, creative, and pragmatic problem-solver, always aiming to deliver the best outcomes and value for clients.
A desire to thrive in a small but growing agency, where your contributions will have a direct and meaningful impact.
A proactive team player with a positive, can-do attitude and a willingness to support others.
Experience in a client-facing role, such as Account Management, Project Management, or Customer Success.
Desirable skills
2+ years of experience at an eCommerce, digital, or creative agency.
Familiarity with Shopify or similar eCommerce platforms (e.g., WooCommerce, Magento/Adobe Commerce, etc).
What you'll get in return
Competitive salary, dependent on experience.
24 days of annual leave, plus 3 extra days over Christmas, and all UK bank holidays.
Flexible working - both in terms of location and hours.
Clear career progression opportunities and support for professional development.
Regular team catch-ups and social events to stay connected and have fun.
A chance to work with exciting, forward-thinking brands.
A supportive, passionate team of genuinely lovely humans.
Autonomy and trust in your role, with opportunities to make a meaningful impact.
Employment type
Full-time
Permanent
UK-based only (remote or hybrid)